Which Website Features Drive Inquiries?
As a digital marketing expert with over a decade of experience helping tradespeople grow their businesses, I've seen firsthand how the right website features can transform casual visitors into loyal customers. Your website isn't just a digital brochure—it's a powerful tool to generate enquiries and drive business growth.​Here are the top 10 website features that can help turn your visitors into enquiries:

1. Clear and Compelling Call-to-Actions (CTAs)

Every page on your website should guide visitors towards a specific action, whether it’s “Request a Quote,” “Book a Free Consultation,” or “Contact Us Today.” Effective CTAs are prominently placed, visually distinct, and use persuasive language to encourage clicks. Avoid vague phrases like “Learn More” and instead use direct prompts that align with your business goals.WP Minds

2. Mobile-Friendly Design

With over 90% of internet users accessing websites via mobile devices, ensuring your site is responsive is crucial. A mobile-optimised website provides a seamless experience across all devices, reducing bounce rates and increasing the likelihood of enquiries. In fact, 60% of users are less likely to engage with a company if their site isn’t mobile-friendly.Oil & Energy Online+1TechRadar+1

3. Fast Loading Speeds

Website performance directly impacts user experience and conversion rates. Studies show that 47% of users expect a page to load in two seconds or less, and 40% will abandon a site that takes more than three seconds to load. Optimising images, leveraging browser caching, and minimising code can significantly improve load times.GrowthNatives

4. Trust-Building Elements: Testimonials and Case Studies

Showcasing positive feedback from satisfied clients builds credibility and trust. Including detailed case studies that highlight how your services solved specific problems can further demonstrate your expertise and reliability.

5. Easy-to-Use Contact Forms

Simplify the process for visitors to reach out by providing straightforward, user-friendly contact forms. Ensure these forms are accessible on multiple pages and require only essential information to reduce friction and encourage submissions.

6. Engaging Visual Content

High-quality images and videos can effectively communicate your services and value proposition. Visual content not only captures attention but also helps convey complex information more efficiently, leading to higher engagement and conversion rates.

7. Informative Blog and Resources Section

Regularly updated blogs and resource sections position your business as an authority in your field. Providing valuable information addresses potential clients’ questions and concerns, building trust and keeping your audience engaged.

8. Search Engine Optimisation (SEO)

Optimising your website for search engines increases visibility and drives organic traffic. Implementing relevant keywords, meta descriptions, and alt text for images ensures your site ranks higher in search results, making it easier for potential clients to find you.

9. Live Chat Support

Offering real-time assistance through live chat can significantly enhance user experience. It allows visitors to get immediate answers to their questions, reducing barriers to enquiry and increasing the likelihood of conversion.

10. Clear Navigation and Site Structure

A well-organised website with intuitive navigation helps visitors find the information they need quickly. Clear menus, logical page hierarchy, and a consistent layout contribute to a positive user experience, encouraging visitors to explore further and take action.

In Summary

Implementing these features can significantly enhance your website’s ability to convert visitors into enquiries. At Onside Online, we specialise in creating websites that not only look great but also deliver measurable results.

If you’re ready to elevate your online presence and grow your business, feel free to reach out for a free consultation.

Leigh from Onside Online